HELP FILE

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Use these instructions if you are unable to see files on your computer on this page.

Check this first

Software Requirements

This program is designed to work with

• Windows 2000/2003/XP with latest service pack
• Microsoft Internet Explorer 5.5 and above

If you have a Firewall installed on your computer or on your network please set your firewall to allow

• http://www.gkkintranet.com
• ftp://ftp.gkkintranet.com
• FTP uploads

This program needs following components to upload files

• Sun Java Run time 1.4 or higher
• U-Upload Cart applet
• Acceptance of applet browser certificate by your browser

Options

Step 1

You may not have Sun Java installed on your box.

• Click to Download Java JVM Installation program
• Restart your browser.

• Verify it has been installed correctly, visit http://java.com/ -- you will see the message "You've Got the Latest" and be able to view a test applet if it is installed correctly.
  
  

Step 2

• Click START  > CONTROL PANEL
• Double click 'Java'
• Change tab to 'Advanced'
• To enable: make sure the Internet Explorer is checked under <APPLET > tag support
• Click OK to save the setting
• Restart the browser

Step 3

• Click START  > CONTROL PANEL
• Double click 'Java'
• Change tab to 'General'
• Click Delete Files
• Make sure everything is checked

               - Downloaded Applets
               - Downloaded Applications
               - Other Files

• Click OK.
• Click OK.
• Restart the browser

Step 5

• Go to "Tools | Internet Options..." from the main menu
• Change to the "Security" tab
• Click Internet
• Click Custom Level
• Scroll to Scripting section
• To enable: make sure "Enable" is selected under Scripting of Java Applets
• Restart the browser

Step 6

• Go to "Tools | Internet Options..." from the main menu
• Change to the "Security" tab
• Click Internet
• Select "Custom" and click on the "Settings..." button 
• To enable: make sure "Enable" is selected under "Active scripting"
• Restart the browser

Step 7

• Go to "Tools | Internet Options..." from the main menu
• Change to the "General" tab
• Click Delete Cookies | Click OK
• Click Delete Files | Select Delete all offline content | Click Ok
• Click Clear History | Click OK
• Restart the browser

Step 8

• Go to "Tools | Internet Options..." from the main menu
• Change to the "Advanced" tab
• To enable: make sure "Enable" is selected under "Java (Sun)"
• Restart the browser

If you are still unable to resolve this issue please call GKK IT Support at 949-250-1500 x220